Online Banking Notice

Accredited Certificate and Certificate Password Management

•  Certificates and Certificate passwords are used in order to confirm the identity of the user during online banking, therefore please exercise precaution so as not to leak information when managing your certificate and certificate password.. Also, refrain from sharing a certificate with others.
•  If there is a concern that the certificate password may have been leaked, please change the certificate password immediately, and in cases where the certificate itself has been leaked, please discard the certificate and have a new one re-issued.

Transfer Password, Account Password Management

•  The transfer password and account password are used during funds transfer transactions. They are directly linked to monetary matters. so please manage them carefully.
•  If the transfer password, account password etc. has been leaked or there is concern of a leak, please change password immediately.
•  If you forget the transfer password or account password, or if you enter the wrong password more than three times, you must visit your nearby branch office to process the situation, therefore please manage your passwords carefully.

TransferPassword Modification

Online Banking Login → Customer Information Management → PasswordManagement → Transfer Password Modification PersonalCorporate

AccountPassword Modification

Online Banking Login → Customer Information Management → PasswordManagement → Account Password Modification PersonalCorporate

Warning when creating (changing) password

•  Certificate passwords, transfer passwords etc. are used during online banking. Please refrain from using numbers which are easy to infer such as serial numbers, resident numbers, phone numbers etc. Please create a password with an appropriate combination of alphabet letters and numbers. Also, change your password periodically and do not use passwords that were used before to ensure safer financial transactions.
•  Warnings when using passwords

Finishing up after using the online banking service

 After using the online banking service, please logout. If not, other people can access the screen and customer information may be leaked to the public. Therefore please logout after using the online banking service.

Warnings for public PC users

 When using PCs where many people have access (e.g. PC gaming rooms, public Workstations etc.), please refrain from using the online banking system. If unavoidable, please take care not to leak passwords, and exercise particular care in managing the certificate.

Check transactions regularly

 Please check your account balance and transaction history regularly to monitor irregular transactions (Account Balance Inquiry, Transaction History Inquiry, Transfer History Inquiry).

If transaction is interrupted due to telecommunication malfunction

 If electronic financial transaction was interrupted due to telecommunication malfunctions, please check the process status of the transaction.

Using the anti-hacking software

 Busan Bank offers a free anti-hacking software for our customers. The software automatically runs when customers connect to Busan Bank’s website. This anti-hacking software protects valuable customer information from hackers and viruses.

Warnings when changing contact details such as mobile phone number, E-mail address etc.

 The customer’s contact information (mobile phone, E-mail address etc.) is important for customer notifications regarding bank transactions. If information is inaccurate, customers may not receive information and suffer from unwanted damages. Please keep your contact information up to date at Busan Bank.